ZipForm®Concierge - At Your Service.
ZipForm®Concierge – Help your clients connect their utilities in one easy step with ZipForm®Concierge. No need to reenter data, you can send customer and property information for a client straight from ZipForm®Online. Your client will receive an email communication that will allow them to log into a single website so they may shop, request, and schedule their services in minutes versus hours. Upon checkout, the service communicates the consumer's request to the selected providers just as if they had spent hours calling each. It simplifies the process and is a one-stop utility and service connection service for:
- Electricity
- Gas
- Cable and satellite television
- Internet access
- Local and long distance telephone service
- Local and national newspapers
- U.S. postal / IRS change of address
This service is available at no cost to the REALTOR®.
Click Here to learn how to use ZipForm®Concierge
Please note: there may be a charge to the consumer. In most cases, there is no charge, but in certain situations depending upon what services are ordered, a $19.95 convenience fee may be charged. No fee will be applied without the consent of the consumer.
ZipForm® now also offers fully integrated, turn-key concierge solutions for brokers.
The more value you provide to your clients, the happier they are. And everyone knows that satisfied customers do wonders for word-of-mouth referrals and brand-building efforts. But without the right tools to help your team go the extra distance, your efforts to provide clients with timesaving benefits are a step behind.
Welcome to ZipForm®Concierge Broker Solutions, your link to increasing customer satisfaction. Implemented across your organization, ZipForm®Concierge Broker Solutions is a turn-key concierge program which enables you to extend your brand and help your team provide clients a valuable service for connecting their utilities.
In addition to the attractive competitive advantage of increasing customer satisfaction, ZipForm®Concierge Broker Solutions are also ideal because they are so easy to use. Working with ZipForm®Online, ZipForm®Concierge Broker Solutions are available as two programs: The Platinum Service and Gold Service. Both programs accept customer and property information taken directly from ZipForm®Online transactions.
Platinum – The Premium Solution consisting of a LIVE Call Center to assist your client’s.
A high-touch, call center solution, the Platinum Service includes the designation of a customer service representative (CSR) that calls the client and walks them step-by-step through the connections process. The client receives contact information for their assigned CSR who encourages them to call with any questions. The premium offering of the two ZipForm®Concierge Broker Solutions, the Platinum Service features:
- Broker-branded program name
- Broker-branded toll-free number
- Dedicated CSR that makes contact with the customer
- CSR contact information for client
- No convenience fee for client
Gold – The Web Based Solution consisting of a fully branded online service center.
The Gold Service provides the benefits of offering a concierge service to clients via the internet. The service includes the creation and hosting of a privately labeled concierge service that allows clients to use a special web service center for managing all of their utility connections. The Gold Service provides brokers with a fully branded program name, web interface, e-mail communication and no convenience fee for the client.
ZipForm®Concierge Broker Solutions can link your brokerage to a new level of customer service while connecting your clients to a convenient way of arranging all their utilities and service connections in just minutes. Be our guest to more information about ZipForm®Concierge Broker Solutions by calling our sales department at 888-318-2660 x 263 or visiting www.zipform.com/brokers
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